Frequently asked questions
Common questions from pet parents using AI triage worldwide.
- What is VetNow AI pet triage?
- VetNow is an AI-powered pet triage tool that helps you decide whether your dog or cat needs an emergency vet, a same-day appointment, close monitoring at home, or basic home care. You describe symptoms, optionally add a photo, and get a structured urgency assessment in about 60 seconds.
- Is VetNow a replacement for a veterinarian?
- No. VetNow provides informational triage guidance only — not a diagnosis, prescription, or telemedicine. Always consult a licensed veterinarian for medical decisions. In a life-threatening emergency, go to the nearest emergency vet immediately.
- Which pets does VetNow support?
- VetNow is optimized for dogs and cats — the most common urgent-care cases. You can also triage birds, rabbits, and other species; urgency guidance may be more conservative when species-specific data is limited.
- Can I use VetNow at night when my vet is closed?
- Yes. VetNow is available 24/7 worldwide. It is designed for the “2 AM panic” moment when you need clarity on whether to rush to an emergency clinic or monitor until morning.
- Which countries is VetNow available in?
- VetNow is available globally at vetpet.hookstep.in. Pet parents in the United States, India, United Kingdom, Canada, Australia, and other countries use the same AI triage engine with guidance aligned to standard veterinary urgency principles.
- How accurate is AI pet triage?
- VetNow uses Google Gemini frontier models with a veterinary-tuned prompt library (XABCDE-style urgency scoring, species-aware red flags, and photo analysis). Accuracy depends on the symptoms you report — always use the red-flag list and seek a vet when in doubt.
- Is VetNow free?
- During early access, full triage reports are free. Create an account, run a triage, and receive the complete care plan including likely causes, home steps, vet visit guidance, and emergency red flags.
- What symptoms can I check?
- Common symptoms include vomiting, diarrhea, not eating, lethargy, limping, coughing, breathing difficulty, seizures, injuries, swelling, blood in stool or urine, and more. Add free-text notes and a photo for better context.